Cleanliness Tips to Improve Your Health Facility’s HCAHPS Scores

Cleanliness Tips to Improve Your Health Facility’s HCAHPS Scores

A patient’s perception of their healthcare environment will impact their overall experience and opinion of your practice. Patient satisfaction scores and health facility quality performance metrics, like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS), include several questions specifically targeting facility cleanliness. You want…